| 发明名称 |
REPORTING ON CALL CENTER DATA ACROSS MULTIPLE CONCURRENT ACTIVITY SOURCES |
| 摘要 |
Aspects are directed towards methods including creating multiple states from at least two call center data sources; and combining at least two of the multiple states to obtain a data model, where the data model comprises an attribute related to the call center, and methods including collecting a set of call data from multiple sources, where the multiple sources comprise a management module source and at least one source not controlled by the management module, and analyzing the set of call data. |
| 申请公布号 |
US2014254786(A1) |
申请公布日期 |
2014.09.11 |
| 申请号 |
US201313792666 |
申请日期 |
2013.03.11 |
| 申请人 |
AVAYA INC. |
发明人 |
Tendick Patrick;Krimstock Roger I.;Feola Matias Potel |
| 分类号 |
H04M3/51 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method comprising:
creating multiple states from at least two different call center data sources, wherein the at least two different call center data sources include data for the multiple states having formats distinct from each other; and combining at least two of the multiple states having the formats distinct from each other to obtain a single data model,wherein the single data model expresses at least one attribute related to the call center. |
| 地址 |
Basking Ridge NJ US |
