SYSTEMS AND METHODS FOR INDEXING AND SEARCHING ADMINISTRATIVE DATA

摘要

A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data. The data management system further includes a crawler configured to collect the administrative data from the one or more unified communication devices. The data management system further includes a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices. The data management system further includes a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables. The data management system further includes an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.

主权项

1. A data management system for indexing administrative data of a contact center, the data management system comprising:
one or more unified communication devices configured to store the administrative data; a crawler configured to collect the administrative data from the one or more unified communication devices; a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices; a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables; and an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.