SYSTEMS AND METHODS TO SUPPORT USING ANALOG TTY DEVICES WITH VOICE-ONLY PC SOFT CLIENTS

摘要

Methods and systems for allowing analog TTY devices to be operated in conjunction with voice-only soft client applications are provided. Supported communication styles include a text-only TTY mode, a mode in which the user of the soft client receives text and responds by voice, a mode in which the user receives voice and responds with text, and a voice-only mode. Mode selection may be manual or automatic. Communication between the TTY device and far-end user may be via a direct connection between the TTY and the associated PBX, or via a connection between the TTY and the PC that is hosting the soft phone application.

主权项

1. A communication method, comprising:
initiating a first telephony communication at a first communication endpoint associated with a first user, wherein the first communication endpoint includes a computer that provides a first voice telephony function through a soft client; determining a need to support a TTY communication as part of the first telephony communication; in response to determining a need to support a TTY communication, enabling a first TTY device, wherein the computer maintains control of features of the first telephony communication; and determining that the first communication has not ended and continuing to determine the need to support the TTY communication as part of the first telephony communication.