POINT OF SALES AND CUSTOMER SUPPORT FOR FEMTOCELL SERVICE AND EQUIPMENT

摘要

A femto cell service framework is utilized for purchase and service of femtocell equipment and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.

主权项

1. A system, comprising:
a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:
assigning tag data to a mobility service account associated with a mobility service that is provided to a user equipment via a macro cell device, wherein the tag data represents an association between the mobility service account and a femtocell service account related to a femtocell service that is provided to the user equipment via a femtocell device, andbased on a verification of credential data that is utilized to access the mobility service account, allowing access to the femtocell service account.