Method and system for providing role based group instant messaging chat

摘要

Embodiments of the invention provide systems and methods for determining an escalation level including receiving one or more requests to join a communication session associated with a situation, identifying information associated with one or more participants that is associated with the one or more requests, determining an escalation level associated with the situation based at least in part on the information associated with the one or more participants, notifying the one or more participants the escalation level associated with the situation and allowing the communication session associated with the situation to filter a participants list and/or communications based on information associated with one or more participants.

主权项

1. A method, comprising:
establishing, using a computer processor, a communication session associated with a situation; receiving, via a network, one or more requests to join the established communication session associated with the situation; retrieving, from a database, information associated with communication session participants that is associated with the one or more requests, the information comprising at least a management level of each of the communication session participants; using the computer processor, determining an escalation level associated with the situation based at least in part on the information associated with the communication session participants; and using the computer processor, notifying each of the communication session participants, via the network, during the established communication session, of the escalation level associated with the situation, upon an additional participant joining or requesting to join the established communication session, wherein the established communication session comprises at least one of a group instant messaging chat session and a bridge call session.