Mobile device applications for computer-telephony systems

摘要

On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller. 0) p co CN CD ( D E U-) (0 rl- 0D C) C) C) C) C C)) U) 0)C 00 0 0 0O 0- CD 0 cucuc E a) E. CD CD 0) 0a) 0)C E- 00 00 U) 0C C L) 0 0 SLC )C) > C) 0C.) CL u-1 E 0 C-)) C C') cr) cr) (NN c)~ coso-C