发明名称 |
SPEECH ANALYTICS SYSTEM AND METHODOLOGY WITH ACCURATE STATISTICS |
摘要 |
The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech- to-text module, emotion recognition module, gender identification module and fraud detection module. |
申请公布号 |
WO2014107141(A1) |
申请公布日期 |
2014.07.10 |
申请号 |
WO2013TR00002 |
申请日期 |
2013.01.03 |
申请人 |
SESTEK SES VE ILETI&Scedil,IM BILGISAYAR TEKNOLOJILERI SANAYII VE TICARET ANONIM &Scedil,IRKETI |
发明人 |
ARSLAN, MUSTAFA LEVENT;HAZNEDARO&Gbreve,LU, ALI |
分类号 |
H04M3/42;G10L15/07;G10L15/20;G10L15/26;G10L17/26;G10L25/63;G10L25/84;G10L25/93;H04L12/18;H04M3/22;H04M3/51 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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