Method and system to intelligently route message requests

摘要

A computer-implemented method of routing an electronic message. The electronic message is received. A rank, within an organization, of a sender of the electronic message is determined. The electronic message is routed to a destination computer based upon the rank of the sender.

主权项

1. A method, implemented in a data processing system, of routing an electronic message, the method comprising:
receiving the electronic message intended for a first recipient in the data processing system from a sender; responsive to receiving the electronic message, determining, by a processing unit of the data processing system, a rank, within an organization, of the sender of the electronic message to form an identified rank; responsive to a determination that the identified rank of the sender comprises a particular value, assigning, by the processing unit, a shadow answer mode to the electronic message, wherein the shadow answer mode causes electronic messages from a message sender to be routed from an intended message recipient to an alternate message recipient such that the message sender, in communication with the alternate recipient, appears to be in communication with the intended recipient; and routing the electronic message to an alternate recipient at a destination data processing system through a network adapter based on the identified rank of the sender and the shadow answer mode.