METHOD FOR INTERACTION RECORDING PRODUCT MANAGEMENT, SERVICE DELIVERY AND BILLING

摘要

Recording commercial, legal, and other interactions enable organizations and individuals to meet regulatory compliance, improve customer service, and eliminate fraud. The process of recording those interactions is progressively being performed by software products and delivered as an Internet or WAN hosted service by providers. Recording products are further becoming more functional, by adding additional capabilities onto the base process of recording, such as interaction analysis and reporting. The purpose of the invention is to enable providers to customize, fulfill, and invoice the services and capabilities of such a recording function offered to individuals and organizations of variable size and requirement.

主权项

1. A method for managing information recording for a plurality of subscribers, the method comprising:
(a) storing, at an information recording service delivery provider, an authorization file that includes information representing a level of services available to one of the plurality of subscribers; and (b) automatically allocating services to be provided by the information recording service delivery provider to said one of the plurality of subscribers in accordance with the level of services.