发明名称 RELATIONSHIP COLLABORATION SYSTEM
摘要 A computer implemented method of processing data containing information about relationships between contacts and a community of contact owners is provided, which includes the steps of: collecting data having contact information, contact owner information and one or more values related to the strength of a relationship between the contact and the contact owner; evaluating the strength of the relationship based on the one or more values; and storing the collected data and evaluated strength in a computer database.
申请公布号 US2014172872(A1) 申请公布日期 2014.06.19
申请号 US201314080825 申请日期 2013.11.15
申请人 West Services, Inc. 发明人 Hyatt Geoffrey;Yoon Michael;Swan Wilbur
分类号 G06F17/30 主分类号 G06F17/30
代理机构 代理人
主权项 1. A computer implemented method comprising: collecting data from an electronic mail system including an electronic address book, the address book associated with a contact owner and including a plurality of contacts and corresponding contact information, the collected data including one or more values related to strength of a relationship between the contact owner and each of the contacts, wherein at least one of the values is a quantity regarding email communications between a respective contact and the contact owner; determining a strength score representative of strength of the relationship between the contact owner and one of the contacts, with the strength score based on the quantity regarding email communications, wherein the step of determining a strength score includes monitoring email traffic between the contact owner and contacts within organizations, analyzing contact information in the email traffic between the organizations and the contact owner, and incorporating such analysis into the strength score; storing the collected data and the strength score in a computer database; extracting from the one or more values one or more of how long the contact has been stored, how frequently it has been accessed, how recently it has been accessed or modified, whether the contact owner appears to have an identifiable association with the contact or entity, a type of association such as duration, frequency, recency or role, an amount and type of contact data, a pattern and frequency and recency of communication; and computing on a substantially continuous scale the strength of the relationship relative to other relationships in the collected data.
地址 Eagan MN US