Methods, computer program products, and systems for managing voice over internet protocol (VOIP) network elements

摘要

Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The received CDRs including disconnect cause codes and telephone call correlation identifiers. The received CDRs are correlated to telephone calls based on the telephone call correlation identifiers. Two CDR records are associated with the same telephone call when their telephone call correlation identifiers are the same. A master correlated CDR is created for each telephone call. The creating includes assigning a correlated disconnect cause code and classifying the telephone call. The assigning and classifying are responsive to the received CDRs associated with the telephone call. The master correlated CDR includes the correlated disconnect cause code and the telephone call classification. A threshold crossing alert (TCA) is generated in response to a threshold for the correlated disconnect cause code being reached.

主权项

1. A method for managing a network, the method comprising:
receiving call details records from a plurality of network elements, the call details records including disconnect cause codes and telephone call correlation identifiers; correlating the call details records to telephone calls based on the telephone call correlation identifiers, wherein two received call details records are associated with the same telephone call when the two received call details records have the same telephone call correlation identifiers; creating a master correlated call details record for a telephone call, the creating including assigning a correlated disconnect cause code, the assigning responsive to the call details records associated with the telephone call, and the master correlated call details record including the correlated disconnect cause code; and generating a threshold crossing alert in response to a threshold for the correlated disconnect cause code being reached.