| 发明名称 |
METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING |
| 摘要 |
A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information. |
| 申请公布号 |
US2014164041(A1) |
申请公布日期 |
2014.06.12 |
| 申请号 |
US201314101149 |
申请日期 |
2013.12.09 |
| 申请人 |
Verizon Patent and Licensing, Inc. |
发明人 |
JOHRI Priyank;DHOBLE Nikhil;SHETH Apurva J.;VENKATACHALAM DhivyaPriya;BIJUR Santosh Mohan |
| 分类号 |
G06Q10/06 |
主分类号 |
G06Q10/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method comprising:
processing a task assignment request comprising a task type corresponding to a task; querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation; and determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
|
| 地址 |
Basking Ridge NJ US |
