Methods and systems for managing transaction card accounts

摘要

A method and system for managing transaction card accounts involves providing a customer a transaction card account by a financial institution against which the customer can charge predetermined types of transactions during predefined account statement periods and sending a statement of charges against the account to the customer at an end of each account statement period specifying a due date, after which a predefined late fee is assessed on the account if the statement is not paid. However, the late fee is automatically waived on the account within specified products if the customer makes a purchase or secures a cash advance during the account statement period for which the payment is due. Further, a voice response unit of the financial institution gives the customer a first menu option to opt out of a voice response unit scripted call and speak directly to a live representative about the account at any time during the call.

主权项

1. A computer implemented method for managing a transaction card account, comprising:
providing, using a computer, a statement to a customer of charges against a transaction card account of the customer for a predetermined account statement period at an end of the account statement period specifying a due date and predetermined criteria for assessing a late fee; conditionally assessing, using the computer, a predefined late fee on the account when the statement is not paid by the specified due date; waiving, using the computer, the conditionally assessed late fee on the account when the customer made a charge against the account according to predefined parameters during the statement period for which payment of the statement is due by the specified due date.