发明名称 |
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE |
摘要 |
A machine learning system and method for contact center use. Activities associated with a plurality of contact centers are monitored and a knowledge base is updated based on the monitored activities. An outcome for a particular contact center may be predicted based on monitored interactions for the particular contact center, and based on information in the knowledge base. An output is then generated based on the predicted outcome. |
申请公布号 |
WO2014081979(A1) |
申请公布日期 |
2014.05.30 |
申请号 |
WO2013US71339 |
申请日期 |
2013.11.21 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
ZHAKOV, VYACHESLAV |
分类号 |
G06F15/18 |
主分类号 |
G06F15/18 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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