发明名称 SYSTEM AND METHOD FOR REAL-TIME PROCESS MANAGEMENT
摘要 A system and method for real-time process management. An attribute of a process currently performed may be related to a key performance indicator (KPI) threshold. A system may determine, in real-time, the KPI threshold was breached. An indication may be provided to, for example, a mobile device. Feedback related to an intervention of an expert may be received on the mobile device.
申请公布号 US2014146958(A1) 申请公布日期 2014.05.29
申请号 US201213686970 申请日期 2012.11.28
申请人 NICE-SYSTEMS LTD. 发明人 GEFFEN DAVID;LIVNE ESHAY
分类号 H04M3/51 主分类号 H04M3/51
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