发明名称 |
Systems and methods for generating and distributing executable procedures for technical desk-side support |
摘要 |
Systems and methods for dynamically generating computer executable technical support procedures, as well as updating/augmenting such executable procedures, by tracking and processing sequences of actions (execution traces) that are taken by experts (or users) when performing a procedure or when executing an executable procedure. |
申请公布号 |
US8739146(B2) |
申请公布日期 |
2014.05.27 |
申请号 |
US20030630959 |
申请日期 |
2003.07.30 |
申请人 |
BERGMAN LAWRENCE;CASTELLI VITTORIO;LAU TESSA;OBLINGER DANIEL;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
BERGMAN LAWRENCE;CASTELLI VITTORIO;LAU TESSA;OBLINGER DANIEL |
分类号 |
G06F9/45;G05B11/01;G06F;G06F9/44 |
主分类号 |
G06F9/45 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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