发明名称 |
Automated agent availability detection |
摘要 |
A system for automatically detecting status of an agent in a call center is provided. The system may have a call center management system with a plurality of agent workstations coupled to the call center management system and a plurality of telephones associated with the agent workstations. The system may also have a switch that automatically connects calls to the telephones. An off-hook detector automatically detects a manually initiated off-hook status of at least one of the telephones and signals the switch that the agent at the telephones is unavailable. The switch may then avoid connecting a call to the unavailable agent. |
申请公布号 |
US8718264(B2) |
申请公布日期 |
2014.05.06 |
申请号 |
US20080125392 |
申请日期 |
2008.05.22 |
申请人 |
MITCHELL JAMES;CAMBRAY JOHN;ASPECT SOFTWARE, INC. |
发明人 |
MITCHELL JAMES;CAMBRAY JOHN |
分类号 |
H04M3/00;H04M5/00;H04M11/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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