METHOD FOR MONITORING SERVICE PERFORMANCE

摘要

According to the present invention, a monitoring system, which monitors a service implementation platform that provides a service to a client computer over a network, manages a baseline for a component monitoring value for each service load provided by the platform, and makes appropriate use of the baseline in accordance with the current service load. When the monitoring system detects an abnormal service monitoring value or a component monitoring value via the baseline, the monitoring system compares an event that occurred a prescribed time prior to most recently and an event within the baseline time slot, and identifies a difference event (that is, the most recent event that is not normal).