| 发明名称 |
Techniques for help desk management |
| 摘要 |
Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user. |
| 申请公布号 |
US8655713(B2) |
申请公布日期 |
2014.02.18 |
| 申请号 |
US20080259460 |
申请日期 |
2008.10.28 |
| 申请人 |
GREEN TAMMY ANITA;CARTER STEPHEN R;ISAACSON SCOTT ALAN;ANDERSON ERIC;NOVELL, INC. |
发明人 |
GREEN TAMMY ANITA;CARTER STEPHEN R;ISAACSON SCOTT ALAN;ANDERSON ERIC |
| 分类号 |
G06Q40/00;G06Q10/00;G06Q10/06;G06Q10/10;G06Q30/02 |
主分类号 |
G06Q40/00 |
| 代理机构 |
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代理人 |
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