SYSTEM AND METHOD FOR PROVIDING A LANGUAGE ACCESS LINE

摘要

A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider (100) from a caller (122) speaking a first language. The caller places the language access telephone cal by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of die caller. The first agent speaks the second language and the interpreter translates a conversation between the caller and the agent.