Method and system for embedded personalized communication

摘要

A method and system for embedded personalized communication have been disclosed. According to one embodiment, a computer-implemented method comprises providing software code to be embedded in a webpage. The webpage is loaded including the software code. A configuration file is fetched from a configuration server in response to the software code. A first instant messaging user interface is rendered on the webpage. A request is sent to a web-based instant messaging server, the request initiating an instant messaging session with a second instant messaging user interface.