发明名称 |
Apparatus and method for identifying records of overflowed ACD calls |
摘要 |
A method and apparatus are provided for identifying a call record by a source automatic call distributor to a host computer of a telephone call received from a PSTN and overflowed from the source automatic call distributor to a destination automatic call distributor in a call distribution system using telescripted call control. The call record is stored under a call identifier of the source automatic call distributor in a memory of a host computer serving both the source automatic call distributor and the destination automatic call distributor. The method comprises the steps of executing a telescript sequence by the source automatic call distributor which sends a call identifer assigned by the source automatic call distributor and an identifier of the source automatic call distributor to a call overflow identification table of the host and transferring the call to the destination automatic call distributor along with the call identifier of the source automatic call distributor.
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申请公布号 |
US5910983(A) |
申请公布日期 |
1999.06.08 |
申请号 |
US19970858601 |
申请日期 |
1997.05.19 |
申请人 |
ROCKWELL SEMICONDUCTOR SYSTEMS, INC. |
发明人 |
DEZONNO, ANTHONY J.;SUMNER, ROGER A.;BRYLA, JAMES J. |
分类号 |
H04M3/00;H04M3/523;H04M3/60;(IPC1-7):H04Q3/64 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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