发明名称 PROBLEM INFERENCE FROM SUPPORT TICKETS
摘要 The described implementations relate to processing of electronic data. One implementation is manifested as a system that can include an inference engine and at least one processing device configured to execute the inference engine. The inference engine can be configured to perform automated detection of concepts expressed in failure logs that include unstructured data. For example, the inference engine can analyze text of support tickets or diary entries relating to troubleshooting of an electronic network to obtain concepts identifying problems, actions, or activities. The inference engine can also be configured to generate output that reflects the identified concepts, e.g., via a visualization or queryable programming interface.
申请公布号 US2014006861(A1) 申请公布日期 2014.01.02
申请号 US201213535366 申请日期 2012.06.28
申请人 JAIN NAVENDU;POTHARAJU RAHUL;MICROSOFT CORPORATION 发明人 JAIN NAVENDU;POTHARAJU RAHUL
分类号 G06F11/28;G06F15/18 主分类号 G06F11/28
代理机构 代理人
主权项
地址