发明名称 |
SELF-SERVICE TERMINAL, SELF-SERVICE SYSTEM AND TRANSACTION SERVICE METHOD |
摘要 |
Embodiments of the present invention disclose a self-service terminal, a self-service system and a transaction service method, to transact a financial transaction service for a user in a manner of interaction with a customer service personnel. The self-service terminal includes: a transaction service unit configured to provide a transaction service corresponding to a transaction service request to a user, according to the transaction service request of the user; and a transaction assistance unit configured to send a transaction assistance request to a customer service terminal according to the transaction service request and receive a transaction assistance response of the customer service terminal to the transaction assistance request, where the transaction assistance response includes auxiliary audio-video information used to assist in completing the transaction service provided by the transaction service unit. |
申请公布号 |
US2013332346(A1) |
申请公布日期 |
2013.12.12 |
申请号 |
US201313962799 |
申请日期 |
2013.08.08 |
申请人 |
HUAWEI TECHNOLOGIES CO., LTD. |
发明人 |
WANG ZONGBO;SU YEGANG;LU LIANGBING |
分类号 |
G06Q20/18 |
主分类号 |
G06Q20/18 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|