发明名称 Intelligent interactive voice response system for processing customer communications
摘要 A method and apparatus of extracting and sharing user preference information is disclosed. One example method may include receiving a call from a user device, retrieving user information from a user account stored in a user databank in response to receiving the call, and transmitting a targeted offer to the user device based on the user information retrieved from the user account. The method may also include receiving feedback from the user device regarding the offer, updating the user information in the user account, and determining a next offer to transmit to the user device.
申请公布号 US8600019(B1) 申请公布日期 2013.12.03
申请号 US201213596354 申请日期 2012.08.28
申请人 COOPER BRIAN W.;NARKE FONDA J.;WEST CORPORATION 发明人 COOPER BRIAN W.;NARKE FONDA J.
分类号 H04M11/00 主分类号 H04M11/00
代理机构 代理人
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