| 摘要 |
Embodiments of the present invention provide a speech recognition based query method and apparatus, relating to the communication field and capable of increasing the accuracy of speech recognition and improving the working efficiency. The method includes: when determining that a received customer speech is a non-standard speech, forwarding the speech of the customer to an agent to prompt the agent to make a standard speech; extracting a keyword of the received standard speech of the agent; and querying according to the keyword of the standard speech of the agent, and obtaining a query result, so that the agent provides a service for the customer according to the query result. The embodiments of the present invention are applied in a customer service system.
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