| 摘要 |
The present invention relates to a method for providing error diagnosis in an online game environment. The method for providing error diagnosis according to one embodiment of the present invention is executed by an error management server which is linked to a game server to manage errors which can occur for online games provided by the game server in a game client. The method for providing error diagnosis comprises the steps of: (a) providing an error diagnosis interface which is operated independently of the game server and provides a plurality of error detection steps corresponding to multiple procedures provided by the game server in order to install or play the online game; and (b) confirming whether an error occurs in at least one of the plurality of error detection steps in the game client on the basis of test data inputted from the game client through the error diagnosis interface. According to the present invention, a user environment can be automatically analyzed by independently providing error detection means corresponding to an online game server and offering error solution means for each step. Thus, the diagnosis and solution of errors can be provided, and customer services can be offered faster. [Reference numerals] (310) communication unit;(320) Error DB;(330) Error management control unit;(340) Error diagnosis interface unit;(350) Error log transmitting unit |
