| 发明名称 |
MANAGEMENT OF CONTACTS AT CONTACT CENTERS |
| 摘要 |
In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.
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| 申请公布号 |
US2013282744(A1) |
申请公布日期 |
2013.10.24 |
| 申请号 |
US201213450820 |
申请日期 |
2012.04.19 |
| 申请人 |
HARTMAN MICHAEL;O'CONNOR NEIL;MCCORMACK TONY;HOWLEY THOMAS;AVAYA INC. |
发明人 |
HARTMAN MICHAEL;O'CONNOR NEIL;MCCORMACK TONY;HOWLEY THOMAS |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
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代理人 |
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