发明名称 METHODS AND SYSTEMS FOR IMPROVED CUSTOMER RELATIONSHIP MANAGEMENT
摘要 Disclosed is a comprehensive business-client networking tool designed for any entity with a large consumer base. All customers and employees of the entity may be members of the entity's online community. Each member may have a landing page or "wall" provided online by a secure site, which may present the member's profile, all vendor products owned by the client and a history of any associated services performed by the entity. The customer can communicate via text messaging with the dealership employees that have previously worked with them. Specific messages can be posted on the employee' wall by customers. Customer messages may also be posted on walls of other customer members with common interests, when the entity permits such interactions. These and other disclosed features supplant the need for complex advertisements and campaigning by business entities to their existing consumer base.
申请公布号 US2013226699(A1) 申请公布日期 2013.08.29
申请号 US201213610167 申请日期 2012.09.11
申请人 LONG SAPHURA SAFAVI 发明人 LONG SAPHURA SAFAVI
分类号 G06Q30/00;G06Q30/02 主分类号 G06Q30/00
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