METHODS AND APPARATUS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME

摘要

Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application