发明名称 |
Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality |
摘要 |
A method and apparatus are provided for operating a plurality of call center products. The method includes the steps of providing an enterprise administration server and disposing a respective terminal adapter between the enterprise administration server and each of the plurality of call center products. The method further includes the steps of a terminal adapter of a call center of the plurality of call center products receiving a database instruction from the enterprise administration server; the terminal adapter mapping a database instruction between a protocol of the enterprise administration server and a protocol of the call center product and the call center product executing the instruction.
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申请公布号 |
US8503660(B2) |
申请公布日期 |
2013.08.06 |
申请号 |
US20070851931 |
申请日期 |
2007.09.07 |
申请人 |
BARNETT JAMES;STRANDBERG MALCOM;OWENS ROBERT;ASPECT SOFTWARE, INC. |
发明人 |
BARNETT JAMES;STRANDBERG MALCOM;OWENS ROBERT |
分类号 |
H04M3/00;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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