发明名称 |
IVR RECORDING MANAGEMENT AND CONTROL |
摘要 |
A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.
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申请公布号 |
US2013148794(A1) |
申请公布日期 |
2013.06.13 |
申请号 |
US201113323066 |
申请日期 |
2011.12.12 |
申请人 |
PHELPS DAVID E.;BADGER BRIAN S.;MACEDO JOHN;BJORNBERG GREGORY J.;RIVERA JOHN;VERIZON PATENT AND LICENSING INC. |
发明人 |
PHELPS DAVID E.;BADGER BRIAN S.;MACEDO JOHN;BJORNBERG GREGORY J.;RIVERA JOHN |
分类号 |
H04M1/658 |
主分类号 |
H04M1/658 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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