| 摘要 |
A customer service system and a customer service information pushing method. The method includes: acquiring user distribution information or service request information distributed by a user via an Internet application; performing semantic analysis on the user distribution information or service request information, and extracting or generating a keyword or phrase; forwarding the user distribution information or service request information to a self-service business or a manual service business according to the keyword or phrase, so as to push customer service information to the user. |
