发明名称 |
SYSTEM FOR CUSTOMER RELATIONSHIP MANAGEMENT USING WIRELESS COMMUNICATION |
摘要 |
A method for establishing wireless communication between a service vendor and a customer accepts entry of a wireless address for a customer communications device and stores the address in a waiting list. Entry of the address is confirmed by transmitting a first wireless message to the customer communications device that displays a hypertext link to a network address. The customer communications device is classified according to information received with the customer selection. A network applications storage location is identified according to the classification. A second wireless message is transmitted to the customer communications device, including a first set of instructions that display a download prompt. The method transmits, to the customer communications device, a second set of programmed instructions associated with the service vendor that generates and displays a user-actuable link for obtaining information that relates to the service vendor on the customer communications device. |
申请公布号 |
US2013053004(A1) |
申请公布日期 |
2013.02.28 |
申请号 |
US201213597456 |
申请日期 |
2012.08.29 |
申请人 |
SIEBERT WARNER HARDWICK;BRENNAN, III JOHN JOSEPH;WILLIAMS JOHN RIDER;CERRONE MICHAEL CHRISTOPHER;BUZZTABLE |
发明人 |
SIEBERT WARNER HARDWICK;BRENNAN, III JOHN JOSEPH;WILLIAMS JOHN RIDER;CERRONE MICHAEL CHRISTOPHER |
分类号 |
H04W4/00 |
主分类号 |
H04W4/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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