| 摘要 |
The aim of the invention is to provide a terminal based interactive IVR system, where the IVR functionality is served by the terminal, which allows a user of the IVR system to create personal action tree for each individual caller or also caller group, where the action tree can be created and maintained via the terminal itself and also a remote configuration, storage and/or synchronization facility in the data communication network. Also the caller is allowed to enter the priority information to the transferable message. The terminal based interactive IVR system comprises a terminal, which is equipped with the keyboard, display, sound unit and memory unit, where to keep both the terminal based interactive IVR system, at least one action tree and the messages to be played to the caller. Also, the terminal comprises with the means to communicate with the remote configuration, storage and/or synchronization facility, which is also equipped with the means to create, modify, delete, synchronize, store and restore the terminal based interactive IVR action tree with the response data. The action trees describe the different actions of the IVR system based, taking also the caller assigned priority information into account. Further customized functionalities can be added to the system. |
