| 摘要 |
PURPOSE: An intelligent chatting system for a voice chatting system and a method are provided to utilize past ordered information when a user orders through voice chatting, thereby preventing orders of clients from being concentrated to a head office. CONSTITUTION: When voice chatting of a client is requested, a chatting server(102) confirms information of the client and inquires connected company information. The chatting server transmits the information to an IP communication server(103). A client database(104) for each company generates information by analyzing past transaction histories of clients. [Reference numerals] (101) Client; (102) Chatting server; (103) IP communication server; (104) Client DB in each company; (105) Client DB in each business; (106) Franchise location information DB in each company; (107) Chatting center; (108) Headquarter order DB; (109) Order processing; (110) Headquarter integrated customer DB; (111) Franchise; (112) Franchise client DB; (113) Franchise order DB; (114) Headquarter integrated order DB; (115) Company coupon DB; (A) Internet network; (AA) Intelligent chatting system; (BB) Wired and wireless internet network; (CC) Internal data network |
