发明名称 |
Multimedia context-sensitive real-time-help mechanism for use in a data processing system |
摘要 |
A method and apparatus for providing assistance to a user in a distributed data processing system. The distributed data processing system includes a plurality of applications and has a multiple users enrolled therein, wherein a plurality of expert users are present within the multiple users enrolled in the data processing system. Each expert user within has an expertise in a selected area. One of the expert users is selected in response to a request for assistance by a user. The selection of the expert user is based on the context sensitive criteria. Next, a communications channel to the selected expert user is established to provide help to the user.
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申请公布号 |
US5563805(A) |
申请公布日期 |
1996.10.08 |
申请号 |
US19940291388 |
申请日期 |
1994.08.16 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
ARBUCKLE, THOMAS R.;WILLIAMS, MARVIN L. |
分类号 |
G06F9/44;(IPC1-7):G06F17/27 |
主分类号 |
G06F9/44 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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