VIDEO-ASSISTED SELF-SERVICE TRANSACTION DEVICE

摘要

While performing or initiating a transaction with a self-service video transaction device, a user may interact with a video agent and a terminal associated therewith. Video and/or audio functionalities may be enabled or disabled based on a length of a wait time to connect to a video agent. If the wait time exceeds a predetermined threshold, video and/or audio functionalities may be disabled, and the self-service device may generate a display indicating that video and/or audio functionalities are unavailable. If the wait time does not exceed the predetermined threshold, video and/or audio functionalities may be enabled, and the selfservice device may generate a display indicating that video and/or audio functionalities are available. An error may occur during the transaction. In response to detecting the error, video agent(s) having video or audio functionalities to service the error may be identified.