发明名称 Issue Resolution
摘要 Systems and methods of resolving identified issues are provided. In at least some examples, the systems and methods may include receiving an identified issue, such as at an issue resolution system, and receiving one or more parameters associated with the identified issue. In some examples, the parameters may be hierarchical. The systems and methods may further include automatically generating a receipt associated with the issue and including a due date for resolution of the issue. The systems and methods may further include automatically routing the identified issue to a resolution group for resolution. In at least some examples, the systems and methods may include dynamically modifying aspects of the issue resolution system. For instance, the systems and methods described herein may include authenticating a user of a dynamic modification system and, upon authenticating the user, receiving one or more modifications to one or more aspects of the system. The modifications may be accepted and implemented in real-time or near real time.
申请公布号 US2013013475(A1) 申请公布日期 2013.01.10
申请号 US201113176919 申请日期 2011.07.06
申请人 BANK OF AMERICA CORPORATION;MARAKOWITZ SHARI L.;WOODROME VICTORIA G.;FAUX WILLIAM;AHILLEN MATTHEW T.;ETHEREDGE WILLIAM CRAIG;JOHNSTON, JR. ROBERT WILFRED 发明人 MARAKOWITZ SHARI L.;WOODROME VICTORIA G.;FAUX WILLIAM;AHILLEN MATTHEW T.;ETHEREDGE WILLIAM CRAIG;JOHNSTON, JR. ROBERT WILFRED
分类号 G06Q40/00;G06Q10/00 主分类号 G06Q40/00
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