发明名称 |
Method and system for creating natural language understanding grammars |
摘要 |
Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system. |
申请公布号 |
US8335690(B1) |
申请公布日期 |
2012.12.18 |
申请号 |
US201213351383 |
申请日期 |
2012.01.17 |
申请人 |
BANSAL DHANANJAY;GARDNER NANCY;SHU CHANG-QUIN;GOSS KRISTIE;YUSCHIK MATTHEW;ISSAR SUNIL;KIM WOOSUNG;NAIK JAYANT;CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC |
发明人 |
BANSAL DHANANJAY;GARDNER NANCY;SHU CHANG-QUIN;GOSS KRISTIE;YUSCHIK MATTHEW;ISSAR SUNIL;KIM WOOSUNG;NAIK JAYANT |
分类号 |
G10L21/00 |
主分类号 |
G10L21/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|