| 摘要 |
A method and system for remote troubleshooting of a wireless communication device, such as a cell phone. The cell phone is programmed with server logic, such as a Telnet server application and an FTP server application. A computer at a customer service center for instance is programmed with client logic, such as a Telnet client application and an FTP client application. When a customer service representative receives a call reporting trouble with the cell phone, the representative may conveniently operate the client logic on the computer to log into the cell phone server logic, via a packet-switched network such as the Internet and via a wireless access network (and thus an air interface) serving the cell phone. Through that connection, the customer service representative can thereby cause the cell phone to perform various performance evaluations and can download the evaluation results to conveniently facilitate troubleshooting of the cell phone trouble. |
