发明名称 |
System and method for retaining calls into a call center |
摘要 |
A system and method for retaining calls info a call center is provided. A multiplicity of calls is received into a call center. The nature of each call is determined and the calls are temporarily saved. One or more of the saved calls is retained by performing a plurality of evaluations against criteria. The saved calls that are not retained are discarded. Each of the saved calls retained are stored as a recording identified by the nature of each call. |
申请公布号 |
US8306211(B2) |
申请公布日期 |
2012.11.06 |
申请号 |
US20070903240 |
申请日期 |
2007.09.20 |
申请人 |
WAALKES ADAM;ODINAK GILAD;JIANG HAODONG (HOWARD);THORN MATTHEW;MCCANN TOM;INTELLISIST, INC. |
发明人 |
WAALKES ADAM;ODINAK GILAD;JIANG HAODONG (HOWARD);THORN MATTHEW;MCCANN TOM |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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