| 摘要 |
A system and method for providing an After-Sale service (AS) to an electronic device via a mobile device are provided. The method includes receiving, by a mobile device, state information from the electronic device, transmitting, by the mobile device, the state information regarding the electronic device to a cloud server, determining, by the cloud server, whether the electronic device is experiencing a fault, via the received state information, determining, by the cloud server, whether the cloud server has fault fixing firmware for fixing the fault, transmitting, when the cloud server has the fault fixing firmware, the fault fixing firmware to the mobile device, transmitting, by the mobile device, the fault fixing firmware to the electronic device, and installing the fault fixing firmware in the electronic device.
|
