发明名称 |
MULTIMEDIA COMMUNICATIONS CENTRE WITH NON-VOICE CONSULT SESSION BETWEEN TWO AGENTS DURING CALL IN PROGRESS |
摘要 |
<p>A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.</p> |
申请公布号 |
EP2491707(A1) |
申请公布日期 |
2012.08.29 |
申请号 |
EP20100775978 |
申请日期 |
2010.10.20 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
FEDOROV, SERGEY |
分类号 |
H04M3/51;H04L29/06;H04M3/58 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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