| 摘要 |
A method for providing a voice-screen ARS service on a terminal, according to an embodiment of the present invention, uses an application installed on the terminal to connect to an IVR system of a client company via a voice call and connects a data call to a VARS service server. Menu information including a plurality of menu items related to a client is received through a data call and displayed on a screen and voice information related to the menu is received through a voice call and output in audio. Accordingly, when a user uses the ARS, both services of voice and onscreen information are simultaneously provided and thereby decreases the limitations and inaccuracies of provided voice information increases user convenience. |
