发明名称 |
METHOD AND ARRANGEMENT FOR PROVIDING NETWORK EVENTS |
摘要 |
<p>System, arrangement and method for providing information regarding network events associated with a subscriber in an access network. A customer care session is initiated between a customer care unit and a data warehouse. The session is referring to an identity of said subscriber. A subscription to network events associated with the subscriber is done, where the data warehouse subscribes to a stream of ongoing network events. The content of the stream refers to the identity of the subscriber. Information is received regarding ongoing network events which are triggered by one or more communications between a terminal of the subscriber and a network element in the network. The information is provided to a customer care agent.</p> |
申请公布号 |
WO2012096598(A1) |
申请公布日期 |
2012.07.19 |
申请号 |
WO2011SE50024 |
申请日期 |
2011.01.12 |
申请人 |
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL);KARLSSON, MARCUS |
发明人 |
KARLSSON, MARCUS |
分类号 |
G06Q30/00;H04L12/24;H04M3/51 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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