摘要 |
An integrated customer communications computer system is configured to provide outbound customer communications. The communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from at least one component of an account opening system, and static content for the templates received from a content repository. The communications computer system includes a communication manager, a plurality of transmission channels, an interface for managing the templates and the content, and a document repository. Various embodiments are described, including a computer implemented method of providing customer communications using an integrated customer communications component and/or module. |
申请人 |
HSBC TECHNLOLOGIES INC.;ROSELLI, PARIS, F.;LESANDRO, RONALD, M.;HAYES, MARTIN;PARSONS, NEIL, T.;ANTOGNOLI, MICHAEL, R.;TANGTRAKUL, ATAKORN;DIWAN, ANIL;GEMMA, RICHARD, A. |
发明人 |
ROSELLI, PARIS, F.;LESANDRO, RONALD, M.;HAYES, MARTIN;PARSONS, NEIL, T.;ANTOGNOLI, MICHAEL, R.;TANGTRAKUL, ATAKORN;DIWAN, ANIL;GEMMA, RICHARD, A. |