发明名称 |
Computer Telecommunication Integration Exchanger (CTIEX), System and Method for Channel Associated Data Transmission of Agent and Automatic Service |
摘要 |
The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service. |
申请公布号 |
US2012134488(A1) |
申请公布日期 |
2012.05.31 |
申请号 |
US201013257963 |
申请日期 |
2010.04.21 |
申请人 |
CHEN XIANBIN;WANG WENYUAN;ZTE CORPORATION |
发明人 |
CHEN XIANBIN;WANG WENYUAN |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|