发明名称 |
System and Method for On-Demand Diagnostics of a Device Utilizing Secure Data to Interact Wirelessly with One or More Third Party Systems |
摘要 |
A system and method for remotely providing an end user with a solution to a failure in a mobile transaction is disclosed. The system includes a portable communication device having a diagnostics agent configured to transmit the communication device's unique identification number and present status over a mobile network. The system further includes a retailer subsystem in short proximity communication with the communication device, and a remote system management back end in wireless communication with both the communication devices and the retailer subsystem. The system management back end has a diagnostics management system configured to receive failure data from the portable communication device, and to determine a solution based on the failure data. The system also includes a mobile network in communication with the system management back end, via which the solution is wirelessly transmitted to the end user.
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申请公布号 |
US2012122447(A1) |
申请公布日期 |
2012.05.17 |
申请号 |
US201113279194 |
申请日期 |
2011.10.21 |
申请人 |
CRAFT MICHAEL;BRUDNICKI DAVID;REISGIES HANS;WEINSTEIN ANDREW |
发明人 |
CRAFT MICHAEL;BRUDNICKI DAVID;REISGIES HANS;WEINSTEIN ANDREW |
分类号 |
H04W24/00 |
主分类号 |
H04W24/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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