| 摘要 |
<p>The invention discloses a method and a service management platform equipment for performing the value-added service instruction processing. The method comprises the following steps: when judging that a service request instruction is not a standard service request instruction supported by a service management platform after receiving the service request instruction transmitted by a user, the service management platform calculates the matching degree of each standard service request instruction supported by the service management platform and the service request instruction, and informs the user of the standard service request instructions of which the matching degrees exceed a preset threshold and the service product information corresponding to these standard service request instructions. By adopting an intelligent judgment mode, the invention can analyze and process an unidentified instruction input by a user, judge the real intention of the user, show a friendly and effective prompt to the user, and guide the user to correctly use the value-added service products, thereby improving the user experience.</p> |
